U/AMRAAM_Missiles gave me a nice little solution to the Gamedac Game disappearing issue. Losing one customer is nothing to you, I know. Who knows what other devices have issues that you won’t fix?

The reason I never got it when it came out, was because I didn’t want it! Now I’m forced to have it. Instead of working on a fix for a complaint that has been around for years, you use your software team to secretly shove SteelSeries GG or whatever you call it onto my pc as an update to my Engine 3. You’re lying straight through your teeth. There’s three reasons I see how it happens for everyone else but you:

And the cherry on top? “this issue is not always occurring” It’s something small, yes, but over the course of time, having to replug my dac every time I start up my pc, getting into other programs and picking Gamedac Game as default over and over and over again, just to have the headphones functioning as they should, it becomes tiring and stops being small. Nothing is more frustrating than watching a company whose products you love to use, seemingly ignore your complaints when something isn’t working as it should, I mean, why should they? They already have your money, so go kick a rock or something, right? Are you serious? All you have to do is own a pair of headphones, plug them in and restart your computer! It’s been over two years! Months ago, I talked to support and was told that they were unable to consistently reproduce the issue. And ever since, all people have gotten from you guys is “ the issue has been escalated to software team blah blah blah…check tech blog for updates” and funny enough, it’s the same thing I was told too.

Where users have to unplug and replug their DACs in order for Gamedac Game to be recognized at Windows startup. I’m sure you guys are aware of the bug that has plagued the Arctis pro + Gamedac headphones since some 2 or so years ago right?

Steelseries gg